Set Call Routing for SIP Devices/Extensions
The AppCaption system has multiple ways to route SIP Devices to a destination or route, the following endpoints can be directed, IP Deskphones / Softphones /Diallers.
To navigate to the area where they are managed, sign into the Company Admin account a visit here:
My Account > SIP Devices
Here you can add, delete, manage SIP Devices/Extensions
Call routing is used for your call flow based on the SIP Devices/Extensions in your account.
Here we can route calls with various options like if a an Extension is offline, busy, has no answer, routes calls on sequence to anotherSIP Device/Extension Number or on to a PSTN number aswell.
In call routing we can configure recording, call Waiting, DND (do not disturb) , have a pickup group features as well.
You can find all the settings under the Advance column for a created SIP Device/Extension as shown above in the red box.
This will then open the following:
Guide to Call Routing
Please provide your details so we can discuss your needs further:
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