Set Call Routing for SIP Devices/Extensions
The AppCaption system has multiple ways to route SIP Devices to a destination or route, the following endpoints can be directed, IP Deskphones / Softphones /Diallers.
To navigate to the area where they are managed, sign into the Company Admin account a visit here:
Here you can add, delete, manage SIP Devices/Extensions
Call routing is used for your call flow based on the SIP Devices/Extensions in your account.
Here we can route calls with various options like if a an Extension is offline, busy, has no answer, routes calls on sequence to another
SIP Device/Extension Number or on to a PSTN number aswell.
In call routing we can configure recording, call Waiting, DND (do not disturb) , have a pickup group features as well.
You can find all the settings under the Advance column for a created SIP Device/Extension as shown above in the red box.
This will then open the following:
Guide to Call Routing
| Value | Description |
|---|---|
| Call Forward | Here we can set call forwarding, if enabled then all calls will be forwarded, for external call forwarding to another number such as mobile, then please select PSTN. |
| On Busy | If an extension is busy then set this option to forward if the end user is busy on a call, to either an internal extension number or an external PSTN number. |
| No Answer | If an extension is not available after certain rings then set this option to forward this extension, to either an internal extension number or an external PSTN number. |
| Not Registered | If an extension is offline set this option to forward this extension, to either an internal extension number or an external PSTN number. |
| Allow Recording | Used for enabling / disabling call recording option. |
| Pickup Group List | Here we can set extension pick group option, we can select multiple groups for pickup. |
| Allow Pickup Group List | Here we can set what pick up groups are available to the extensions to use in a live environment. |
| Follow Me | Sets in order of where the calls should follow on from a SIP extension if not answered. |
| Timeout | This is used for Follow Me before the next destination is dialled. |
| Ignore Busy | If the SIP extension is busy you can set to ignore the Follow Me option. |
| Do Not Disturb | DND disables any calls ringing through to the SIP extension. |
