If you are having problems with voice or video quality this could be related to your internet speed, check your speed with a online tool, we recommend Speedtest by Ookla, https://www.speedtest.net/.
After you have run the test please see you meet the bandwidth requirements below:
Voice:↓ ↑ For audio VoIP calls – 30Kbps to 134Kbps upload and download
Video:↓ ↑ 2.0 Mbps upload and download for one screen
Video:↓ ↑ 2.0 Mbps upload 4.0 Mbps download for two screens
Video:↓ ↑ 2.0 Mbps upload 6.0 Mbps download for three screens
Share:↓ ↑ For screen sharing – 150 to 300kbps upload and download
If your bandwidth is fine then please check your firewall and see if it meets our requirements.
Please provide your details so we can discuss your needs further:
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